Types of Virtual Assistants
The main types of virtual assistants are administrative, digital marketing, accounting and bookkeeping, personal, data entry, research, real estate, and e-commerce VAs. Like other Business Process Outsourcing Services, each is a remote worker trained for one kind of work, so you hire by task, not by title. Demand keeps climbing, too: the AI-powered virtual assistant […]
Difference Between BPO and Call Center
The difference between BPO and call center models comes down to scope. A call center handles inbound and outbound calls and other customer communication. Business Process Outsourcing Services (BPO) hand a wider mix of front-office and back-office work, from support to payroll, to a third-party provider. For a scaling business, picking the wrong model means […]